Privacy Policy

At LUX Cabinets & Stones, we are committed to protecting your privacy and ensuring the security of your personal information.

Last updated: December 2024

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Home address and project location details
  • Project specifications and design preferences
  • Payment information (processed securely through third-party providers)
  • Communication records and service requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Website usage data and page interactions
  • Device information and operating system
  • Referral sources and search terms

How We Use Your Information

We use the information we collect to:

  • Provide and improve our countertop fabrication and cabinetry services
  • Process quotes, orders, and schedule installations
  • Communicate with you about your projects and appointments
  • Send design inspiration and product updates (with your consent)
  • Provide customer support and respond to inquiries
  • Improve our website and service offerings
  • Comply with legal obligations and protect our business interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted contractors, suppliers, and installation teams necessary to complete your project
  • Business Partners: With manufacturers and material suppliers for warranty and product support
  • Legal Requirements: When required by law, court order, or government regulations
  • Business Transfers: In connection with a sale, merger, or acquisition of our business
  • Consent: When you have given us explicit permission to share specific information

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure data transmission using SSL encryption
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure payment processing through PCI-compliant providers
  • Regular backup and disaster recovery procedures

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a structured, machine-readable format

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to show relevant advertisements and measure campaign effectiveness
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Third-Party Services

Our website may include links to third-party websites and services:

  • Google Analytics for website usage analysis
  • Social media platforms for content sharing
  • Payment processors for secure transactions
  • Customer review platforms

These third parties have their own privacy policies, and we are not responsible for their practices.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

info@luxcabistones.com
571-335-0118
4005 Westfax Dr, Unit M, Chantilly, VA 20151, United States

Privacy Officer: For specific privacy concerns or data requests, please email us with "Privacy Request" in the subject line.